Navigating healthcare, both private and NHS can be difficult and very confusing for people. Firstly, people often don’t know how to access private healthcare services. Once they do, they can find it to be very fragmented. They find themselves arranging their own care. We recognise these challenges and have organised our business to simplify things and help patients access the healthcare services they need. This is what we’re doing:
- Working with partners, like Medbelle. Medbelle is a digital hospital service. They provide personalised Patient Care Advisers who provide individual support to patients throughout their entire healthcare journey. They sort out the logistical challenges involved in coordinating care from different specialists. Jump to this link to read more about how this partnership benefits our patients
- We are a Physio ONLY practice. This makes choice easier for patients. People always ask us: “Why should I choose Physiotherapy above other practitioners who also say they can help me with my condition?”. We made this video, where our Physio Partners address this question head-on. This link will quickly take you to that video on our News feed
- We’ve simplified our pricing by having one set price for all routine assessments and treatments
- You don’t need a GP referral to come to see us. Our Physios are all First Contact Practitioners. This means they have the experience and advanced skills necessary to assess, diagnose and recommend appropriate treatment or referral for musculoskeletal problems on a patient’s first contact with healthcare services.
- We are also the 1st Physio practice in the UK to have built “People Participation” into our way of working. “People Participation” is a new movement happening in healthcare. It brings in the insights, skills and experience of people with lived experience of health conditions. We have set up a group of “Improvement Partners”. These are people who have lived experience of trying to navigate many health services, including ours, to seek the help they need. They work collaboratively with us and we learn from their insights. This helps to guide our decisions around service improvement and change. Amongst other things, they help us to simplify our services and how we interact with other clinical team
We will continue to find ways to help people access the care they need!