Our Purpose
Purpose is about why we do what we do. We know that our purpose distinguishes us from our competitors. It will guide our decision making and future plans. Most importantly, it will help you to understand us a bit better, and this understanding generates trust.
Our purpose is to “Reconnect you to your community”. The injury or illness you are living with can keep you away from participating fully in your community. Working with you to recover from pain, stiffness and disability, we can reconnect you to work, play, family & more.
More health, less healthcare
We are building a practice for social good.
Health has many social determinants – the physical environment in which we live, the food we eat, the friends we have. Better health means less healthcare, and a more economically active population. While we aren’t the government, we believe we can do our bit to support the ‘health’ of our local communities.
We will be encouraging more “health” in our day to day practice by offering services that can help you in this way. We believe we can deliver this in other ways too, like partnerships with other health and care companies who think the same we do. We can also invest in the training of other practitioners who might manage our community and help them to get the best information to promote more health and less healthcare.
People Powered
We are the 1st Physio practice in the UK to have built “People Participation” into our way of working.
“People Participation” is a new movement happening in healthcare. The NHS is leading on this with Patient Leaders and Patient Directors who have lived experience and, based on their insights, skills and experience are shaping strategy with clinical and management teams. We have set up a group of Improvement Partners – from people who are already using our services. They will work collaboratively with us to guide our decisions around service improvement and change. We will continue to evolve our services by valuing the wisdom and insights that people bring.
You’re in Control
You’re more in control and will have more direct access to us. At Physio 3.0 you won’t speak to a receptionist – our Physios take your calls directly, so you can tell your story once and get started with your treatment right away. We have also invested in a more streamlined system that allows you to access our booking system to find appointment times that suit you (for face-face or virtual appointments). We also give you easier, more convenient ways to pay.
Over and above our people powered ethos, which gives you a voice in our practice, we will listen to you and, together, decide on the outcomes you want to achieve. Rather than ask: “what’s the matter with you?”, we want to know: “what matters to you!”
A Networked Approach
Our role is to offer you the best Physio management, but it is also to recognise when we should bring in other clinical experts to help you.
Many practices have a set team that you will always see. The difference with us is we use people in our trusted network best suited to help you. Our team isn’t limited. If needed, we can refer you on to medical and non-medical practioners – depending on what we mutually agree is best for you. But, we won’t just send you on your way. We will coordinate and arrange for our associates to see you, sometimes with us but other times separately depending on your preference and needs.